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Effective date: 1 January 2020
Customer agrees that they will protect, indemnify, save and hold Fox Moon Hosting harmless from any and all stipulations, liabilities, losses, expenses and claims, as well as reasonable attorney’s fees assessed against Fox Moon Hosting, its agents, customers, officers, employees and administration that may arise or result from any service provided or performed or agreed to be performed or any product sold by it’s customers, agents, employees or assigns. Customer agrees to defend, indemnify and hold Fox Moon Hosting harmless against liabilities arising out of – Any injury to person or property caused by any products sold or distributed in association with Fox Moon Hosting’s Services; The loss of any electronic files furnished by customer (Or customer’s customer); Copyright violation and any defective products sold to a customer from Fox Moon Hosting’s Services.
Fox Moon Hosting provides cPanel hosting, domain registration, reseller hosting, VPS hosting, Cloud hosting and dedicated servers. All customers should agree on all terms and conditions stated prior to their signing up for any of the hosting plans and services mentioned on Fox Moon Hosting. You shall agree to use only licensed and legal third party softwares in connection with your use of our services. Fox Moon Hosting reserves the right to suspend or cancel a customer’s access to any or all services provided, at any time, or when Fox Moon Hosting decides that the account has been inappropriately used or otherwise. Here Fox Moon Hosting also referred as Fox Moon Hosting.com if mentioned or required.
Fox Moon Hosting reserves the right to refuse service and/or access to its servers to anyone. The services provided by us must be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Indian law is prohibited. The list of banned content includes, but is not limited to :- • Illegal Material – This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading. • Warez – This includes, but is not limited to, pirated software, ROMS, emulators, freaking,, phising, hacking, password cracking, IP spoofing and encrypting of any of the above. • Also includes any sites which provide “links to” or “how to” information about such material. • Games – We strictly do not allow to host any kind of games on our servers. Your hosting account would be immediately terminated if we found any gaming server related stuff in your hosting account.•
IRC Hosts – Hosting host an IRC server that is part of or connected to another IRC network or server or have a connection to an IRC network. Servers or Virtual hosting accounts, found to be connecting to or part of these networks will be immediately removed from our network without notice. The server would not be reconnected to the network until such time that you agree to completely remove any and all traces of the IRC server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation would result in immediate account termination. • We do not allow any kind of mining activity (Data mining, Crypto currency mining) on our servers. • Child Pornography : Fox Moon Hosting reserves the right to deem any other content or literature as “prohibited” if found to be indecent, rude, hate content & generally unacceptable. In compliance with DMCA act, Fox Moon Hosting has adopted procedures for parties who believe that a hosted site on our service is infringing their copyrights. All copyright complaints must be submitted to support@FoxMoonHosting.com
Any attempts to compromise or actual compromise of a network device belonging to us or any other company, individual, or other entity is strictly prohibited. This offense also includes port scanning, IP range scanners and vulnerability scanning. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service. • Denial of Service (DOS) attacks directed at Fox Moon Hosting, or any attempts to launch a Denial of Service attack from our servers are strictly prohibited. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service. It can be also charged back with penalty. • Hosting any software, source code or any other material that is illegal or could be used to commit an illegal act is strictly prohibited. This includes but is not limited to software exploits; exploit source code, hacking tutorials, hacking tools, viruses and Trojans, bomb making and similar device tutorials. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.
• The hosting of material that infringes on any copyright, trademark and or service mark is strictly prohibited. This also includes the storage and transmission of pirated movies, music, software, ring tones or anything else considered “Warez”. Any authentic complaint received will be investigated and may result in termination of service. • The hosting of defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights. • Any attempts to undermine or cause harm to any of our servers is strictly prohibited. We hold no responsibility for the use of our client's accounts. Any account that abuses the resources and actions are not taken to desist the activity, calls for immediate deactivation without any refund. Any site using what we deem to be using excessive CPU cycles or any resources that cause strain to other sites may also be offered new terms ( i.e.,. upgrade). Although we offer 99.95% up time we can not fully guarantee this, this is due to the updates and up-gradation we carry out which is also a part of our maintenance. • If any client is in any way disrespectful towards any member of the Fox Moon Hosting staff we have full right to remove them from our services without any refund. • Unsolicited commercial e-mail/Unsolicited bulk e-mail (SPAM) Use of our service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violation of this SPAM policy will result in severe penalties.
• Upon notification of an alleged violation, we will initiate a full scale investigation during which, we may restrict customer’s access to the network to prevent further violations. If a customer is found to have violated our policy, we may, at our sole discretion, restrict, suspend or terminate the guilty hosting account. Further more, we reserve the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. We will notify law enforcement officials if the violation is believed to be a criminal offense. Anyone using our service to host websites or services that support 'spammers' or cause any of our IP space to be listed in any of the various Spam Databases will have their account(s) immediately suspended. The account will not be unsuspended until such time that you agree to remove any and all traces of the offending material immediately upon reconnection. First violations of this policy will result in a warning or temporary suspension and your account will be reviewed for possible immediate termination. A second violation may result in an immediate termination of your account. Severe violations may result in immediate and permanent removal of the account(s) from our network without notice to the customer. • We have a zero tolerance policy for the use of our service towards posting of messages or commercial advertisements which violate the rules, regulations, or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted. • We also prohibit hosting of publicly-accessible “open relay” SMTP or anonymous remailer service for any purpose, cause, or reason what-so-ever.
If the customers account exceeds the bandwidth limit, we would inform or place temporary suspension for the the customer. If the customer does not wish to purchase extra bandwidth or upgrade his account and continues to exceed their limit, the account shall be suspended until the customer takes measures to ensure that the limit wouldn’t exceed again or when the account is upgraded, which ever is earlier. The account would be reactivated in the following month.
If the customer fails to complete the account verification process then no refund would be provided to such customers under any circumstances.
We generally recommend a control panel to manage and operate the VPS. All customers who have a plain VPS would have to configure the DNS, user accounts, mail accounts and other such activities pertaining to the configuration of such VPS’ themselves. The support team will not be responsible for this. With windows VPS, we provide evaluation version which can be re-activated after every 6 months. • Commercial Advertising- Email (SPAM)/UNSOLICITED COMMERCIAL EMAIL (UCE) Spamming, sending unsolicited emails from our servers or using email addresses that are maintained by us is STRICTLY prohibited and will qualify your site for immediate deactivation with no refund. Fox Moon Hosting would be the sole arbiter as to what constitutes a violation of this provision. • In order to ensure that our shared servers, cloud & VPS Nodes as well as Dedicated Server hardware node give us optimum performance we have set limits on resourcesas well as the number of outgoing mails which can be sent per hour. Accordingly, shared & reseller customers would be allowed to send 100 outgoing mails per hour, our VPS customers would be able to send 1000 outgoing mails every hour and the Cloud hosting customers may send 1500 outbound mails per hour. Customers having dedicated servers may send one email every second i.e. 3600 mails per hour.
You agree to back-up all of your User Content so that you can access and use it when needed. Fox Moon Hosting does not warrant that it backs-up any Account or User Content, and you agree to accept as a risk the loss of any and all of your User Content.
“Unlimited” usage policies and definitions apply only to shared and reseller hosting accounts. Unlimited hosting policy: • For Shared Web Hosting and Reseller Hosting, the terms “unlimited” and “unmetered” are defined by our experience with similarly situated customers. This means that your use of our resources may not exceed that of similarly situated customers. Shared and Reseller Web Hosting Use may not include: (i) streaming content (other than that which is incidental to your website’s operation), (ii) management of very large photo galleries, (iii) storage of a large amount of uncompressed or full-size digital images, (iv) online file (FTP) serving, (v) distribution of large audio or video content such as MP3 files, and (vi) online backups (i.e. backup of desktop/laptop/website or computer, files, or anything not directly related to the our consent). You agree that we may remove impermissible materials from our servers at any time in our sole discretion without notice. We may also delete the following types of files if we find them to be using excessive amounts of disk space, especially if affecting other customers: (i) cPanel or other backups stored locally, (ii) Softaculous backups stored locally, (iii) Softaculous backup temp files, (iv) Common CMS backups stored locally, (v) Common CMS backup temp files, (vi) Common CMS backup logs, (vii) excessively sized error logs, and (viii) any other large files deemed unnecessary for core website functionality or not containing any valuable data. • The size of each mail box should not exceed 5GB and combined mail box size per domain should not exceed 50GB. This is applicable for Linux & Windows based shared (Value and Unlimited), reseller (servers), and business hosting plan.
• Any service interruptions or downtime due to scheduled maintenance or by system failure by Fox Moon Hosting or our network providers will not count towards the uptime guarantee. Fox Moon Hosting is not liable in any way for failure of third party services including common errors. • Fox Moon Hosting will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.
• If paying via credit card, debit card, net banking, PayPal the account will be setup immediately or after Fox Moon Hosting check payment manually, once the payment is confirmed. If paying by a cheque, please allow 5 days for the cheque to clear. If paying via postal orders or cash your account will be set up on the same day. • The 7 day money back guarantee is only applicable for first-time sign-ups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. • There will be no refund for domain registration/transfer/renewal, cPanel, Plesk, Webuzo, Control Panel, Cloud, Dedicated Server, Paid Support, SSL Certificates, SpamExperts, Windows OS, SQL, and any other paid licenses. • If any third party applications like cPanel, Plesk, Webuzo, Control Panel change there serving policy, We can increase our price for existing and new client / customer. • The money back guarantee is provided on Shared hosting, Reseller hosting, WordPress hosting, Email hosting. • We will refund your money ONLY if you have any technical issue with our hosting services. • No refund will be made if your Service(s) are suspended or terminated for cause. • Your refund request has to be justified with valid technical issue faced due to hosting services. • There is limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported and it won’t be possible to upgrade the kernel or change BIOS setting. Kernel upgrade is possible on KVM Cloud instances but you cannot change the BIOS settings. You won’t be eligible for any claim or refund in such cases.
• The refund will not cover any kind of taxes, setup fees, license fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 7 days period or beyond coverage of our refund policy as noted here. • The free domain is offered with particular plans of shared hosting and reseller. One free .COM or .IN domain is offered with purchase of every new mentioned plan on Fox Moon Hosting for 1 years. Domain will be free for the first year, renewal charges would be applicable from the second year. • If the web hosting service includes free domain name, and you cancel the web hosting service, the domain charges (standard rate as per website) would be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with Fox Moon Hosting if you fail to pay the difference amount. • Transfer fees would be applicable, if you wish to transfer the free domain name to some other provider. Without transfer fees the domain will not be released. • We have complete rights to refund amount as credit to Client Area Account which paid by any mean. The payments made through bank transfer, cheque, money order, cash deposit, DD are non-refundable. Refund will be added as credit to the Client Area Account.
• The refund request placed after 7 days will not be processed and you will not be eligible for any refund. • The cancellation request should be sent by customer through Client Area. After sending the cancellation request, it would take 1 – 15 working days to complete the refund process.
Fox Moon Hosting often offers discount and special offers to customers. These are limited period offers and its valid for first term only. The discounted price will not be applicable on renewals. After completing the initial term the hosting plans will automatically renew at regular rate.
We reserve the right to change credit amount in Client Area of customer, We reserve right to credit amount of affiliate service to Client Area Account of customer as credit.
We reserve the right to refuse, cancel, or suspend service at our sole discretion. Fox Moon Hosting reserves the right to modify / change the terms of service at all times. All customers would be bound by the newest terms published on the website.